Tesla’s mission is to accelerate the world’s transition to sustainable energy.
Service Advisors are experts in translating a customer’s concern into a comprehensive repair order (RO) for Technicians. Advisors interact with customers when they bring their vehicle in for service, and they are the main point of contact until the vehicle is returned. Advisors are awesome at following up with the customer and keeping them updated on their vehicle’s status.
Service Advisors dispatch the repair orders, check in and out the loaner vehicles, help to manage the flow of the center, and assist with the overflow of incoming calls. They also make sure each car is ready and inspected before it is returned to a customer.
l Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention;
l Return missed phone calls, email in no less than 5 minutes;
l Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman /Service Manager to provide immediate attention;
l Interact with customers when they bring their vehicle in for service
l Accurately record issues and data into Dealer Management System, translate a customer’s concern into a comprehensive repair order (RO) for Technicians. Attention to details;
l Conduct Transactions in system; walk customer through correction and provide summary;
l Dispatch the repair orders, check in and out the loaner vehicles;
l Communicate estimated completion time, regular updates and follow through on each customer vehicle, keeping them updated on their vehicle’s status;
l Coordinate the detail of every vehicle prior to delivery;
l Coordinate the delivery time or pick up with each customer;
l Follow up with Customer on services provided; ensure they are satisfied with the work performed.
l Help to manage the flow of the center, and assist with the overflow of incoming calls.
l Other Responsibilities: Perform other related duties as assigned, based on the business need.
Knowledge, Skills, And Abilities
l Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles;
l Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment;
l Understanding of basic automotive techniques related to repair and servicing of automobiles;
l Ability to follow oral and written instructions with attention to detail;
l Willingness to learn new and innovative automotive technologies;
l Establish and maintain cooperative working relationships with those contacted in the course of work to include the public;
l Perform detailed daily record keeping and reporting;
l Effectively handle multiple priorities, organize workload, and meet deadlines;
l Work in a team-based environment and achieve common goals.
l 经销商系统知识，熟练掌握Outlook, MS office
l 熟练掌握供应商管理系统，Outlook, MS Office
To apply for this job please visit www.tesla.com.